Privacy Policy

Last updated: 05.09.2025

At Everything Hotels Ltd, we are committed to protecting the privacy and security of our users and customers. This policy explains the types of personal information we collect, how we use it, and the rights you have in relation to your data. By using our website [https://www.everythinghotels.co.uk/] (the “Site”), you agree to the practices described below.

Information We Collect

We may collect and process the following types of information:

Personal information – such as your name, email address, phone number, or company details when you contact us, subscribe to our newsletter, or request our services.
Log information – including IP address, browser type, and operating system, used for website security and performance monitoring.
Usage information – details about how you interact with our Site (pages visited, links clicked, time spent).
Cookies – small files stored on your device to improve your experience. Essential cookies are always used; non-essential cookies (e.g. analytics) are only used with your consent. See our Cookie Policy for more details.

How We Use Your Information

We use your information to:

Provide and improve our services
Respond to enquiries and manage customer relationships
Send marketing communications (with your consent)
Monitor website performance and security
Comply with legal obligations

Our Legal Basis for Processing

We process your personal data on the following grounds:

Consent – for email marketing and non-essential cookies
Contract – when we need your data to provide our services or respond to enquiries
Legitimate interests – for improving services, ensuring security, and business operations
Legal obligation – when required by law or regulation

Data Sharing and Transfers

We do not sell your personal information. We may share it with:

Trusted service providers (e.g. IT hosting, email, analytics) who act under our instructions and are bound by confidentiality obligations
Regulators or legal authorities if required by law

If your data is transferred outside the UK/EEA (for example, to a cloud provider), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy. The retention period depends on the type of data and our legal or business obligations (e.g. keeping invoices for tax purposes). After this, your data will be securely deleted or anonymised.

Security

We use secure servers, encryption, and firewalls to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to our processing of your data
Request data portability to another provider
Withdraw consent (where consent is the legal basis for processing)
Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, contact us at info@everythinghotels.co.uk.

Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our Site with the “Last updated” date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Everything Hotels Ltd
28-30 Bute Gardens, London, W6 7DS
Email: info@everythinghotels.co.uk